CBC introduced 2017 as a year of listening. What would it mean to listen for a living? Here we explore net promoter score, advocacy, and podcasts. “Listening, after all, is an act of love.” Read More... "Listening for a Living"
Top recommendations for delighting the customer
Delighting the customer requires a leadership led customer centricity culture. This post explores some case studies and tips including the net promoter score is a tool for measuring customer loyalty. Read More... "Top recommendations for delighting the customer"