Customer satisfaction

Start the New Year with a pledge

Posted on January 1, 2017January 1, 2017 By John Gregory

Opencity Inc, pledge, online authority, thought leadership

Start the New Year off with a pledge to your team.

Your pledge is more than a list of New Year objectives, targets or resolutions. It embodies your values and how you commit to lead by example. Here we explore why this is worthwhile.

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Top recommendations for delighting the customer

Posted on January 21, 2016April 16, 2016 By John Gregory

Opencity Inc., Ann Handley, Inbound 2013, HubSpot, Delighting the customer

Delighting the Customer is what an executive leadership summit should really be about. Cascading the absolute focus on delighting the customer through an entire organisation from the top down.

The important of delighting the customer for both employees and customers is consistent with the advice from the Harvard Business Review article Making Customer-Centric Strategies Take Hold.

Continue reading Top recommendations for delighting the customer