Our week’s recommended read – Embracing Agile in Harvard Business Review. Continuing our exploration of agile and marketing in healthcare. Read More... "Embracing Agile – Recommended HBR read"
Top recommendations for delighting the customer
Delighting the customer requires a leadership led customer centricity culture. This post explores some case studies and tips including the net promoter score is a tool for measuring customer loyalty. Read More... "Top recommendations for delighting the customer"
Leadership Summit season
We enter a busy time for Leadership Summits across many multi-national corporations. I recommend a thought provoking article from last year’s March 2015 Harvard Business Review by Bob Frisch and Cary Greene called Leadership Summits That Work. It is timely for many companies as we deliver on our latest annual conference for senior executives. These are my reflection on Frisch &… Read More... "Leadership Summit season"