Health Care Communications
Personally, I always value the extraordinary insights from those who have been those architects of new ideas. It is valuable to learn in what way the new paradigm has stayed true to the original principles and how it has evolved over the years.
The important of delighting the customer for both employees and customers is consistent with the advice from the Harvard Business Review article Making Customer-Centric Strategies Take Hold.
Continue reading Top recommendations for delighting the customer
I recommend a thought provoking article from last year’s March 2015 Harvard Business Review by Bob Frisch and Cary Greene called Leadership Summits That Work. It is timely for many companies as we deliver on our latest annual conference for senior executives.
These are my reflection on Frisch & Greene’s article and how my last company stacked up against their best practice recommendations. Our last Leadership Summit used the theme Lead – Create – Perform in the historical music city of Vienna. This was wonderfully complemented with the orchestra theme and conducting led by Dominic Alldis.