Start the New Year off with a pledge to your team. It embodies your values and how you commit to lead by example. It is more than a list of objectives or resolutions. Here we explore why this can be worthwhile for you. Read More... "Start the New Year with a pledge"
Delighting the customer requires a leadership led customer centricity culture. This post explores some case studies and tips including the net promoter score is a tool for measuring customer loyalty. Read More... "Top recommendations for delighting the customer"
